Shipping policy

Shipping Policy - GlamourGrace

At GlamourGrace, we are dedicated to providing fast, reliable, and affordable shipping for all of our customers. Whether you’re located locally or internationally, we aim to ensure your order arrives safely and on time.

Please read through our Shipping Policy for more details about our shipping procedures, delivery times, and fees.

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days. Orders placed after 2:00 PM (EST) or on weekends and holidays will be processed on the next business day.
  • You will receive an email notification once your order has been shipped, including tracking details (if available).

2. Shipping Methods & Delivery Times

We offer various shipping options based on your location and urgency. The available methods and estimated delivery times are as follows:

  • Standard Shipping:
    • Domestic (USA): 3-7 business days
    • International: 7-15 business days
  • Expedited Shipping:
    • Domestic (USA): 2-3 business days
    • International: 5-10 business days
  • Priority Shipping:
    • Domestic (USA): 1-2 business days
    • International: 3-7 business days

Note: Delivery times may vary depending on location, weather, holidays, or other unforeseen circumstances. We cannot guarantee exact delivery dates for standard shipping, but we always aim to get your order to you as quickly as possible.

3. Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. The exact shipping charges will be calculated at checkout before you finalize your purchase. For your convenience, we offer free standard shipping on orders over $100 within the United States.

International Shipping: Shipping costs for international orders will be calculated at checkout based on the destination and size of the package.

4. International Shipping

We are proud to offer international shipping to many countries. During checkout, you can select your country, and available shipping options will be displayed. Please note that the recipient is responsible for any customs duties, taxes, or import charges that may apply upon delivery. These charges are set by the destination country and are not included in the cost of shipping.

If you have any questions about international shipping or delivery to your country, feel free to contact our customer service team.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to track your order’s progress. You can use the tracking number on the carrier's website (e.g., USPS, FedEx, UPS, etc.) to get real-time updates on your package’s status.

If you have any issues with tracking your order, please contact us at [email protected], and we will assist you.

6. Missing or Lost Packages

While we strive to ensure every package arrives safely, sometimes unforeseen issues can occur during shipping. If your package is lost or missing, please reach out to us as soon as possible, and we will work with the carrier to resolve the issue.

  • Domestic Orders: If your package is marked as "delivered" but you did not receive it, please check with your neighbors or your local postal carrier for further information.
  • International Orders: If your package has not arrived within the expected delivery window, please contact our customer service team, and we will assist you in tracking it.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact our customer support team within 7 days of receiving the package. We will either send you a replacement or issue a full refund.

To expedite the process, please provide:

  • Photos of the damaged or incorrect items.
  • A description of the issue.

8. Undeliverable Packages

If your package is returned to us due to an incorrect address or failure to claim the package, we will contact you to resolve the issue. If the order is undeliverable and returned to us, we may offer a refund (excluding shipping costs) or resend the package upon payment of the reshipping fees.

9. Changes to Shipping Information

If you need to change the shipping address after placing your order, please contact us immediately at [email protected]. If your order has already been processed or shipped, we may not be able to change the shipping details. However, we will do our best to accommodate your request.

10. Contact Us

If you have any questions regarding our shipping policies, need assistance with tracking, or have issues with your order, please reach out to our customer service team:

  • Email: [email protected]
  • Company Name: AIDA FOD SERVICE SARL
  • Address: 229 rue Saint-Honore, 75001, Pari

We are committed to ensuring that your shopping experience is seamless and satisfying.