Faq
Frequently Asked Questions (FAQ) - GlamourGrace
Welcome to our FAQ page! Here, we’ve answered some of the most common questions from our customers. If you can’t find the information you’re looking for, please feel free to contact us, and we’ll be happy to assist you!
1. How can I place an order?
Placing an order on GlamourGrace is easy! Simply browse our collections, select the items you wish to purchase, and click “Add to Cart.” Once you're ready to check out, go to your cart and follow the instructions to complete your order. You can pay using a variety of payment methods, including credit/debit cards and PayPal.
2. Do you offer international shipping?
Yes, we offer international shipping to many countries around the world. During the checkout process, you can select your shipping destination, and the available shipping options will be shown. Shipping costs and delivery times will vary based on the destination.
3. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your order. You can use this tracking number on the carrier's website to see the status of your package.
4. Can I change or cancel my order?
Once your order has been placed, it is processed as quickly as possible to ensure prompt delivery. If you need to make a change or cancel your order, please contact our customer support team within 24 hours of placing your order. We will do our best to accommodate your request, but once the order has been shipped, it cannot be changed or canceled.
5. What is your return policy?
We want you to love what you’ve ordered, but if you’re not completely satisfied, we accept returns within 30 days of your purchase. Items must be unused, in their original condition, and with all original packaging. To initiate a return, please contact our customer support team, and we’ll guide you through the process.
Please note: Final sale items, such as sale or clearance items, are not eligible for return.
6. How do I exchange an item?
If you’d like to exchange an item, please contact our customer support team within 30 days of receiving your order. We’ll provide instructions on how to return the item and help you select the correct replacement. Exchanges are subject to availability.
7. Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased directly on our website and are perfect for gifting. They can be redeemed on any future purchase at GlamourGrace.
8. What materials are your jewelry made of?
Our jewelry is crafted using high-quality materials such as sterling silver, gold-plated metals, stainless steel, and genuine gemstones. Each product description includes detailed information on the materials used, so you can make an informed choice.
9. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team by email at [email protected]
10. Do you offer custom jewelry?
At the moment, we do not offer custom jewelry. However, we frequently update our collections with new designs, and we encourage you to check back often for the latest additions. If you have specific customization requests, please feel free to reach out, and we’ll do our best to accommodate your needs.
11. Are the prices on the website in USD?
Yes, all prices on our website are listed in US Dollars (USD). If you are purchasing from another country, your payment provider will convert the amount into your local currency based on the current exchange rate.
12. How do I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a dry, cool place when not in use. Avoid contact with perfumes, lotions, and other chemicals. For cleaning, gently wipe your jewelry with a soft cloth to remove any dirt or residue. Be sure to follow any specific care instructions provided with each product.
If you have any other questions or need further assistance, feel free to contact our customer service team. We're here to help!