Refund policy

Refund Policy - GlamourGrace

At GlamourGrace, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our refund policy below to understand how we handle returns, exchanges, and refunds.

1. Returns

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be in new and unused condition, with all original tags, packaging, and accessories intact.
  • The item must not be a final sale item, such as discounted or clearance products.

How to initiate a return:

  • Please contact our customer service team at [email protected] within 30 days of receiving your order.
  • Provide your order number, the item you wish to return, and the reason for the return.
  • We will guide you through the return process and provide you with a return shipping label if applicable.

2. Refunds

Once we receive your returned item and it meets our return policy requirements, we will process your refund. Refunds are typically issued within 7-10 business days after we receive and inspect the returned item.

  • Refunds will be processed to the original method of payment. If you used a credit card, your refund will be credited back to your card.
  • If you paid via PayPal, your refund will be credited back to your PayPal account.
  • Shipping charges are non-refundable, except in cases where we sent the wrong item or the item is defective.

3. Exchanges

If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will provide you with instructions on how to return the item and arrange for the exchange. Exchanges are subject to product availability.

  • If the new item is priced differently from your original purchase, we will either issue a refund for the price difference or ask for additional payment.
  • You will be responsible for return shipping costs unless the item is defective or we sent the wrong item.

4. Non-Refundable Items

Certain items cannot be returned or refunded. These include:

  • Sale or clearance items that are clearly marked as final sale.
  • Personalized or custom items that have been made specifically for you.
  • Gift cards.

If you receive a defective or damaged product, please contact us immediately, and we will be happy to assist with a replacement or refund.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. We will either send you a replacement or issue a full refund. We may require photos of the damaged or defective item to process the return.

6. Late or Missing Refunds

If you haven’t received a refund after the processing time, please check your bank account or PayPal account again. If you still haven’t received your refund, please contact your payment provider or your bank, as there may be delays in processing refunds. If you've done all of this and still have not received your refund, please contact us at [email protected].

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error in your order. In these cases, we will cover the return shipping cost.

8. How to Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

  • Email: [email protected]
  • Company Name: AIDA FOD SERVICE SARL
  • Address: 229 rue Saint-Honore, 75001, Paris

We are committed to providing a smooth and hassle-free experience, and we’ll do our best to ensure you’re happy with your purchase.